Refund Policy
Effective as of October 1, 2023
QRbuilderpro is committed to providing the best possible service to all our users and aims to meet all your QR code generation needs. We understand that, at times, you may be dissatisfied with our services or may have made a purchase in error. This Refund Policy outlines the circumstances under which we offer refunds and the process to request one.
Refund Eligibility
- Unsatisfactory Service: If you are not satisfied with the quality or performance of our QR code generation services, you may be eligible for a refund. To qualify, you must contact our customer support within 7 days of the purchase date, provide a detailed explanation of your dissatisfaction, and allow us an opportunity to address your concerns.
- Billing Errors: If you believe you have been billed in error, please contact our customer support as soon as possible to rectify the issue. We will investigate and, if a billing error is confirmed, provide a full refund.
Non-Refundable Items
- Promotional Offers: Any purchases made during a promotional offer or at a discounted rate are non-refundable. This includes purchases made with coupon codes, special promotions, or limited-time offers.
- Subscription Renewals: Subscription renewals are non-refundable. You have the option to cancel your subscription to prevent future charges.
- Free Trials: Free trial periods are non-refundable. You can cancel your subscription during the trial period to avoid any charges.
Refund Process
- To request a refund, please contact our customer support team at [email protected] with your refund request, including the reason for the refund.
- Our customer support team will review your request and may ask for additional information or clarification.
- If your refund request is approved, we will process the refund using the original payment method. Please allow a reasonable processing time for the refund to reflect in your account.
- If your request is denied, we will provide you with an explanation of the decision.
